Vestara Cleaning LLC, operating as Vestara House Cleaning (“Vestara,” “we,” “us,” or “our”), respects the privacy of our customers, prospective customers, website visitors, and other individuals who interact with us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:
The information we collect depends on how you interact with us.
We may collect:
To evaluate and perform a cleaning service, we may collect information such as:
If you choose to provide it, we may receive:
We use this information only for legitimate service and operational purposes.
Customers should provide only the access information reasonably necessary for Vestara to perform the requested service.
We may collect and maintain:
We may maintain information related to:
Payment-card information may be collected directly by a third-party payment processor.
Vestara generally does not need to receive or store your complete payment-card number when a third-party payment processor handles the transaction.
We may collect and maintain communications including:
We may receive or create photographs when reasonably necessary for:
When you visit our website, we or our service providers may automatically collect information such as:
When you reach our website through advertising or another referral source, we may receive or process information such as:
This information helps us understand whether our advertising and marketing efforts result in website visits, quote requests, calls, or customers.
Vestara does not normally need highly sensitive information such as:
Please do not include this type of information in quote forms or ordinary communications with us unless specifically and legitimately required.
We may collect personal information:
We may use personal information to:
If you provide us with an email address or telephone number in connection with a quote request or cleaning service, we may use it for communications reasonably related to that request or service.
These communications may include:
Marketing communications are treated separately from ordinary service communications.
When required, we will request your consent before sending marketing SMS messages or other communications requiring consent.
Consent to receive marketing communications is not a condition of purchasing cleaning services.
If you opt in to marketing text messages:
You may unsubscribe from marketing emails through the unsubscribe link or other method provided in the message.
Opting out of marketing does not necessarily prevent service-related communications concerning a quote, confirmed appointment, transaction, invoice, or customer-support issue.
We do not sell your SMS consent or mobile opt-in information to unaffiliated third parties for their own marketing.
Vestara uses ZenMaid to assist with functions such as:
Information submitted through an embedded ZenMaid form may be transmitted to and processed through ZenMaid systems.
ZenMaid operates under its own privacy and security practices in addition to the obligations that may apply between ZenMaid and Vestara.
Vestara may use Google services such as:
These services may help us:
These technologies may use cookies, advertising identifiers, IP information, browser information, device information, and website-interaction information.
Where required by applicable law, we will provide appropriate choices or consent mechanisms regarding non-essential tracking technologies.
Our website may use:
We may use these technologies for:
Your browser may allow you to block, delete, or limit cookies.
Some website features may not operate as intended if certain cookies are disabled.
Where applicable law requires it, we will provide additional cookie choices or respect legally recognized opt-out mechanisms.
We do not disclose personal information indiscriminately.
We may disclose information to the following categories of recipients when reasonably necessary.
Authorized employees or personnel may receive information necessary to perform their work.
For example, a cleaning team may need:
We may disclose or transmit information to platforms such as ZenMaid that help us manage customers, quotes, scheduling, and appointments.
Payment information may be processed by third-party payment providers.
We may use third parties for:
We may disclose or make available certain website, device, cookie, advertising, and interaction information to advertising or analytics providers such as Google.
Depending on applicable privacy law, certain advertising-related processing may be considered “targeted advertising,” “sharing,” or a “sale” even when no money is exchanged for personal information.
We may disclose information when reasonably necessary to:
We may disclose information when reasonably necessary to:
Information may be transferred as part of a legitimate merger, acquisition, financing, reorganization, sale of assets, or transfer of the business, subject to applicable law.
Vestara does not sell personal information for money as part of its ordinary business model.
However, certain advertising or analytics technologies may involve disclosures that some privacy laws define broadly as a “sale,” “sharing,” or “targeted advertising.”
Where applicable law provides a right to opt out of such processing, we will provide or honor the required mechanism.
We retain personal information for only as long as reasonably necessary considering:
Different categories of information may have different retention periods.
We may retain limited information when legally required or reasonably necessary to establish, exercise, or defend legal rights.
We recognize that keys, codes, alarm information, and other property-access instructions require particular care.
Access information should be made available only to personnel or service providers who reasonably need it for the service.
We will seek to limit retention of access information when it is no longer reasonably needed.
Customers should promptly inform Vestara when an access code or instruction has changed or should no longer be used.
Vestara uses reasonable administrative, technical, and physical measures intended to protect personal information appropriate to the nature of the information we maintain.
These measures may include:
No electronic system, Internet transmission, or data-storage method can be guaranteed to be completely secure.
If you believe information you provided to Vestara has been compromised, please contact us promptly.
Depending on applicable law and whether the relevant law applies to Vestara or the particular processing activity, you may have rights concerning your personal information.
These may include the right to:
Not every privacy right applies in every circumstance.
Certain information may be exempt from deletion or other requests when retention or processing remains permitted or required by law.
You may submit a privacy request by contacting:
Email:
info@vestarahousecleaning.com
Subject line:
Privacy Request
Please include:
We may request additional information reasonably necessary to verify your identity before providing, correcting, or deleting information.
We will not require you to create a new account solely to submit a privacy request where prohibited by applicable law.
Where the Minnesota Consumer Data Privacy Act applies to a request, Vestara will respond within the timeframe required by that law.
Applicable Minnesota law generally provides for an initial response within 45 days, subject to permitted extensions in appropriate circumstances.
Where applicable law provides an appeal right, you may appeal a decision concerning your privacy request.
Send your appeal to:
info@vestarahousecleaning.com
Subject line:
Privacy Appeal
Include:
Where the Minnesota Consumer Data Privacy Act applies, Vestara will process qualifying appeals according to the timelines and requirements established by applicable law.
If a qualifying appeal is denied, we will provide information regarding further complaint options when required by law.
Where applicable law gives you the right to opt out of targeted advertising or qualifying data sales, you may submit a request using:
info@vestarahousecleaning.com
with the subject:
Targeted Advertising Opt-Out
Where required by applicable law, Vestara will also honor qualifying universal opt-out preference signals supported by our website technology.
Our website and cleaning services are intended for adults arranging residential cleaning.
Vestara does not knowingly seek to collect personal information directly from children under 13.
If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review the situation and take appropriate action.
Our website may link to or integrate with third-party services.
Examples may include:
These companies may maintain their own privacy policies.
Vestara is not responsible for the independent privacy practices of third-party websites or services.
Vestara may ask customers for permission to use photographs of completed cleaning work for marketing purposes.
We will not intentionally publish identifiable private-residence photographs for advertising based solely on the fact that a cleaning was performed.
Customers may decline marketing photography.
Declining marketing photography does not affect eligibility for our cleaning services.
We may update this Privacy Policy from time to time to reflect:
The latest version will be posted on our website with an updated date.
When appropriate or legally required, we may provide additional notice of material changes.
Vestara Cleaning LLC
Operating as Vestara House Cleaning
Website:
https://vestarahousecleaning.com
Email:
info@vestarahousecleaning.com
Phone:
320-200-1401
For privacy questions or privacy-rights requests, please contact us using the information above.
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